A master motivator

first_img 12SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr ‘Coaching is about inspiring people to do what they didn’t think they could do.’Herman Stevenson Jr.’s gift of gab landed him a job starting a call center at $240 million asset Dow Louisiana Federal Credit Union in Plaquemine, La.Eight months later he was tapped to start an indirect lending program because of his experience with outbound sales calls.“It was easy for me to sell,” Stevenson says. “I’m a salesman—I go out, talk, negotiate, shake hands, and come back with a deal.”Because of his back-office experience, it wasn’t long before Stevenson took over operations at the credit union’s Plaquemine branch. “At the time, I had no idea about teller functions. But I soon learned a lot.”That knack for quick learning is one reason he’s now vice president of lending and operations.One of his insights was to empower tellers. “Our member service reps [MSR] can underwrite their own deals,” he says. “We hold quarterly meetings where we look at all the loans past due over 90 days and ask, how would you have handled this? How do you think this loan worked? Then we reveal how the loans performed. continue reading »last_img